h98 Privacy Policy — How We Protect Your Data

1 Who We Are

h98 is an online entertainment platform available at h98.pro, offering casino games, sports betting, live casino, slot games, and a VIP rewards programme to adult players. References to "h98", "we", "us", and "our" throughout this Privacy Policy all refer to the h98 platform and the team operating it.

This Privacy Policy applies to all personal data collected through the h98 website at h98.pro, including data collected when you register an account, make a deposit or withdrawal in PKR, contact our support team, participate in promotions, or browse the platform without registering.

By using h98, you acknowledge that you have read and understood this Privacy Policy. If you have questions about how your data is handled, please reach out to our support team using the contact details provided in Section 12.

2 Data We Collect

h98 collects two categories of personal data: information you provide directly, and information that is gathered automatically through your use of the platform.

Information You Provide

• Registration data: your full legal name, date of birth, email address, and Pakistani mobile number when you create your account.
• Identity verification documents: a copy of your CNIC or other valid identification document, which may be requested at any point to verify your identity and age.
• Payment information: your JazzCash number, Easypaisa account, Raast ID, bank account details, or card information as required to process PKR deposits and withdrawals. Full card numbers are handled by our payment processor and are not stored on h98 servers.
• Support communications: any messages, emails, or chat conversations you send to the h98 support team, including the content of those messages and any attachments.
• Responsible gaming preferences: deposit limits, session reminders, and self-exclusion settings you configure within your account.

Information Collected Automatically

• Device and browser data: your IP address, browser type, operating system, device model, and screen resolution.
• Usage data: pages you visit on h98, games you play, bets you place, time spent on the platform, and click paths through the site.
• Session data: login timestamps, session duration, and logout events.
• Cookies and similar technologies: as described in Section 6 below.

3 How We Use Your Data

h98 uses the personal data we collect for the following purposes:

Purpose	Data Used
Creating and managing your h98 account	Name, email, mobile number, date of birth
Processing PKR deposits and withdrawals	Payment details, account ID, transaction history
Verifying your identity and age (18+)	CNIC copy, name, date of birth
Providing customer support	Account details, support communications
Detecting and preventing fraud	IP address, device data, transaction patterns
Personalising your experience	Game history, usage data, preferences
Sending promotional offers (with consent)	Email address, mobile number
Responsible gaming monitoring	Betting patterns, session data, self-set limits
Improving the h98 platform	Aggregated usage and performance data

h98 does not use automated decision-making that produces significant legal effects without human oversight. Where automated systems flag an account for fraud or bonus abuse, the final decision is reviewed by a member of the h98 team before any action is taken.

4 Legal Basis for Processing

h98 processes your personal data on the following legal grounds depending on the purpose:

• Contractual necessity: processing required to create your account, process payments, and deliver the services you signed up for.
• Legitimate interests: fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where these interests are not overridden by your privacy rights.
• Consent: sending you marketing communications about h98 promotions, new games, and special offers. You can withdraw this consent at any time.
• Legal obligation: retaining financial records, processing identity verification, and cooperating with any lawful regulatory or law enforcement request.

Where h98 relies on your consent for a specific processing activity, you always have the right to withdraw that consent. Withdrawing consent will not affect the lawfulness of any processing carried out before you withdrew it.

5 Sharing Your Data

h98 does not sell your personal data. We share your data only in the following limited circumstances, and only with parties who are contractually obligated to protect it:

Payment Processors

To process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, or card, h98 must share relevant payment details with the applicable payment processor. These providers handle your financial data under their own security standards and privacy policies.

Identity Verification Providers

h98 may use a third-party identity verification service to check CNIC documents and confirm your age and identity. These providers process your data solely for verification purposes and are not permitted to use it for any other reason.

Game Content Providers

Live casino tables and certain slot games on h98 are powered by third-party software providers. These providers may receive your player ID and game session data in order to deliver the game and record outcomes. They do not receive your full personal details.

Legal and Regulatory Disclosure

h98 may disclose personal data to law enforcement, financial intelligence bodies, or other authorities if required to do so by a lawful request, court order, or to protect the safety, rights, or property of h98 or its users.

6 Cookies & Tracking

h98 uses cookies and similar technologies to make the platform work properly, remember your preferences, and understand how players use the site so we can keep improving it.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account. You cannot opt out of essential cookies without losing access to core platform features.
• Functional cookies: Remember your language preferences, game settings, and other personalisation choices between sessions.
• Analytics cookies: Help us understand which pages and games are most popular, how long players stay in sessions, and where the experience can be improved. Data collected via analytics cookies is aggregated and not linked to your identity.
• Marketing cookies: Used to show you relevant promotions and offers on h98. These cookies are only active if you have consented to marketing communications.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the h98 platform. Most modern browsers — Chrome, Firefox, Safari — provide straightforward controls to view and clear cookies stored by any website.

7 Data Security

h98 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures designed to protect your information against unauthorised access, alteration, disclosure, or destruction.

Technical Measures

• All data transmitted between your device and h98 is encrypted using TLS (Transport Layer Security).
• Account passwords are hashed using a strong one-way hashing algorithm — h98 staff cannot view your password in plain text.
• Identity documents and sensitive financial records are stored in encrypted form with restricted access controls.
• h98 systems are monitored continuously for unusual activity, failed login attempts, and potential security incidents.

Organisational Measures

• Access to personal data is limited to h98 team members who genuinely need it to perform their job functions.
• All team members with access to personal data are trained on data protection obligations and confidentiality requirements.
• Third-party service providers are assessed for security standards before they are engaged and are bound by contractual data protection obligations.

Despite these safeguards, no online platform can guarantee absolute security. If you have reason to believe your h98 account has been compromised — for example, if you notice unfamiliar login activity — contact support immediately and change your password right away.

8 Data Retention

h98 retains your personal data for as long as your account is active and for a defined period after account closure, as outlined below:

• Active accounts: personal data is retained for the full duration that your h98 account remains open and active.
• Financial and transaction records: retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping practices.
• Identity documents: retained for a minimum of five years following account closure or the last verified transaction.
• Support communications: retained for up to three years following the resolution of the support query.
• Marketing consent records: retained for as long as your consent is active, plus one year following withdrawal of consent.

After the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be linked back to you. Anonymised data may be retained indefinitely for aggregate statistical analysis.

9 Your Rights

As an h98 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact h98 support with your registered email address and account username so we can verify your identity before actioning your request.

• Right to access: You can request a copy of the personal data h98 holds about you. We will provide this within a reasonable timeframe following identity verification.
• Right to correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it. For certain data changes — such as a new mobile number — we may need to re-verify your identity.
• Right to deletion: You can request that h98 delete your personal data. This right is subject to our legal obligation to retain certain financial and identity records as described in Section 8.
• Right to restrict processing: In certain circumstances, you can ask h98 to limit how we use your data while a dispute or complaint is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format where technically feasible.
• Right to object to marketing: You can object to receiving promotional communications from h98 at any time. We will remove you from marketing lists promptly upon receiving your request.

10 Children's Privacy

h98 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. All players are required to confirm they are 18 or over when registering, and identity verification is used to confirm this where required.

If h98 discovers that personal data has been collected from a person under the age of 18, that account will be closed immediately, all associated funds will be handled in accordance with our Terms and Conditions, and the personal data will be deleted as soon as practically possible.

If you are a parent or guardian and believe a minor may have registered on h98, please contact support immediately so we can investigate and take appropriate action.

11 Changes to This Policy

h98 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify active players via their registered email address and/or by displaying a notice on the platform at the next login.

The "Last updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this policy periodically so you remain informed about how your data is being handled. Continued use of h98 following notification of a change constitutes your acceptance of the revised policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how h98 has handled your personal information, please get in touch with our support team:

When contacting us about a data rights request, please include your registered email address and account username so we can verify your identity efficiently. We aim to respond to all privacy-related queries within 48 hours.